FAQs

Are you a GMP laboratory?
Our facilities and services are fully cGMP compliant. We take compliance with cGMPs very seriously and provide training for our employees on a routine basis.

Are you registered with the FDA?
Yes, we are. Our registration number is 2513291, and we have had FDA inspections of our facility about every two years.

Can I audit your facility?
Lancaster Laboratories welcomes your audit. We're proud of our staff and facility and believe that an on-site visit can be an important tool when choosing a contract laboratory. A visit gives you a chance to tour our laboratory areas, meet with our QA staff to review our SOPs and QA program, and discuss specific projects with our technical staff. If you're unable to visit, we can provide a copy of our Pharmaceutical Quality Policy Manual which will give you a thorough overview of our quality operations.

Can you handle controlled substances?
Yes, we're registered with the DEA (RL 0329068) and are approved to handle Schedules I through V. Controlled substances in Schedule I or II cannot be submitted to the laboratory without the DEA Form 222. Please call your project manager to request a form for Schedule I or II controlled substances and provide notification prior to sending any controlled substance.

Whom should I talk to when I call Lancaster Laboratories?
If you know that you or someone in your company has previously sent work to Lancaster Laboratories, you should ask to speak to your project manager. If you don't know your project manager's name, our operators can help you. If you're new to Lancaster Laboratories, ask to speak with someone in pharmaceutical inside business development.

How do I open an account with Lancaster Laboratories?
When you're ready to submit samples for testing, you can open an account with us by calling and asking for pharmaceutical inside business development. A trained representative will discuss your project requirements and obtain the information needed to open an account

Do you have specific requirements for submission of samples?
Please complete our Pharmaceutical Analysis Request Form and submit it along with your samples. For a detailed guide on how to complete our Pharmaceutical Analysis Request Form, please go to our Sample Submission page. If you would prefer to submit alternate paperwork, that is acceptable, as long as the sample description and testing requirements are provided, as well as reporting and invoicing information. In addition, it is also recommended that you provide a copy of the signed quotation with reference to the appropriate purchase order number, if required, and a MSDS, especially if the material is hazardous.

Can you pick up samples at my facility?
Lancaster Laboratories provides pick-up service to clients within our same-day courier service area. The benefit to you is that your samples arrive at thelaboratory the same day they are picked up, and you don't have to deal with packing samples for transport via a commerical courier.

Do you subcontract work?
There are certain specialized analyses that Lancaster Laboratories can only support through audited and approved vendors. However, due to the compliance issues involved, Lancaster Laboratories does not subcontract any pharmaceutical work without client approval.

What are your business hours?
Lancaster Laboratories operates three work shifts and our project managers are available to take your call between the hours of 7:30 a.m. and 5:00 p.m. (Eastern Standard Time). Samples can be dropped off at our facility anytime, seven days a week.