Pharmaceutical NEWS - Fall 2008

Customer satisfaction survey provides valuable customer perspective

Survey results from customers this summer included perhaps the most telling statistics with a single query. When asked to rank Lancaster Laboratories in the Overall Performance/Satisfaction category, 95 percent of respondents rated the Lab as “Outstanding,” “Exceeds Expectations” or “Meets All Requirements.” Customers could also select “Needs Improvement” and “Unacceptable.”

Lancaster Laboratories also scored very high in the specific categories, including: Responsiveness, Communication, Technical Knowledge, Performance, Report Accuracy, Turnaround Time, Data Package Accuracy and Turnaround Time and Technical Satisfaction.

While we very much appreciate your positive feedback, we are also extremely interested in your suggestions for improvement and therefore will actively follow up on all comments provided. Thank you for taking the time to help us serve you better.